🧩 How To Get Aliexpress Refund

AliExpress has two refund options. 1. Partial or full refund without sending the goods back. AliExpress itself recommends submitting a full refund if the product did not arrive at all. When the value of your claims is less than the cost of the products, partial refunds are available. For example, you ordered a white T-shirt, but a blue one came. Open the order you want to cancel and click on Cancel order. You will be redirected to the refund section. Open the Refund Information drop-down menu and select your reason for cancelling. Click on Submit . You will require approval from the seller to cancel your AliExpress order after it is paid. Therefore, we advise you to contact the seller Open Dispute. We have described all the details of opening and managing the disputes on AliExpress in the separate article. But let’s highlight the key points. Before opening the dispute, extend the Buyer Protection in case it comes to an end. Send a message to the seller before opening the dispute. In case you didn’t reach the agreement Search this subreddit for a whole bunch of ways of getting past Eva to Live Chat with Customer Service agent. I did a live chat early this week, and it is definitely harder to get to a live agent than it was, but if you are persistent you will eventually get to a human. Refunds from AliExpress generally come in in a week, although it's not terribly uncommon for them to take longer. If your order was cancelled, and your refund doesn't appear in 20-days or so, I'd contact Customer Service. But don't get panicked if it isn't there in exactly a week. Patience is required in everything dealing with AliExpress. It took over a month for me to see a refund from a canceled order. AliExpress is completely uninterested in helping with this process, and they claim filing a chargeback will flag your account and require verification - even if you've verified yourself already. Follow up with the merchant regularly, and ensure that you document your communication. Tracking could get stuck for weeks or longer. Do not open a dispute. Just be patient. Do not post your tracking on this sub and ask if this is normal, the moderators will delete it. Please check our introduction to the Aliexpress sub. There you can find a lot of FAQs and guidelines related to Aliexpress.